Data processing terms
Effective date: October 20, 2026 · Cruvo, 651 North Broad Street, Suite 201, Middletown, DE 19709
For customer data you put into Cruvo, you are the controller and we are your processor. We process it only to provide the service, keep it isolated to your account, use the sub-processors listed below, and delete it within 30 days of cancellation on request.
Sub-processors
These services may handle your customers' data:
- Hostinger: our servers, database and backups (and domain registration when you ask us to buy a domain)
- Stripe: your subscription and your customers' payments
- Twilio: your business number, calls and texts, and the phone connection for the AI receptionist, which uses Deepgram (speech to text) and ElevenLabs (text to speech) through Twilio
- Postmark: email to you and to your customers
- OpenRouter: AI requests (website chat, the AI receptionist, follow-up texts, drafts and reports), passed to the model's maker, by default Anthropic (Claude). Anthropic may also be used directly for the receptionist.
- Sentry: error reports, which can include details of the request that failed
- Your browser's push service (Google, Apple or Mozilla): app notifications to your phone
Other services we use
These don't receive your customers' data: Google (business listings, page speed checks and, through OpenRouter, Gemini for illustrative website images), Lob (postcards and address checks), Twilio Lookup (phone number checks), Hunter and ZeroBounce (finding and checking business email addresses) and Slack (account alerts to our team).
Contact
For data requests, please call (302) 394-6935 or write to Cruvo, 651 North Broad Street, Suite 201, Middletown, DE 19709.